Buyer's Q&A
I. Before Production (About US & Design)
What is your company's background and experience in OEM manufacturing?
We have been in the OEM manufacturing business for over 30 years and have extensive experience in designing and manufacturing high-quality products for various industries.
What certifications do you hold for your products and manufacturing processes?
We hold certification ISO 9001.
Do you offer customization options for products?
Yes, as an OEM manufacturer, we offer customization options for products. We can work with you to modify existing products or design new products to meet your specific needs.
What is your minimum order quantity (MOQ) for products?
Our MOQ varies depending on the product and the production process. For silicone rubber keypads, we accept orders of 10 pcs. Please contact us with your specific requirements, and we can provide you with the MOQ for your order.
What is your product development process?
Our product development process involves initial design and prototyping, followed by refinement until the product meets the required specifications. We work closely with our clients to ensure their product development needs are met.
No matter whether you have complete drawings for your product or not, our experienced teams could .
Can you provide samples of your products before placing an order?
Yes, we can provide samples of our products for evaluation before you place an order.
II. During Production (Manufacturing)
What is your lead time for manufacturing and delivery?
Our lead time varies depending on the product, quantity, and complexity of the manufacturing process. Typically, we can deliver products within 4-8 weeks of receiving an order (*Tooling manufacturing time is not included*).
What is your quality control process?
We have a comprehensive quality control process that includes inspections at every stage of the manufacturing process, from incoming raw materials to final product assembly. We also use statistical process control to ensure consistent quality over time.
III. After Production (Shipment and After-Sales Service)
How do you handle product packaging and shipping?
If you have certain packing requirements for your products, please let us know when you place an order (FOB terms).
If you prefer CIF/DDU terms, please inform us before quotation.
We will arrange shipping services on our side.
Do you offer after-sales support and services?
Yes, we offer after-sales support and services, including replacements of defects and maintenance (depending on products).
What is your warranty policy for products?
Our warranty policy varies depending on the product, but we typically offer a half-year warranty against manufacturing defects.
What is your process for handling product defects or returns?
We have a strict quality control process to minimize the risk of defects, but if defects do occur, we have a process in place to investigate and rectify the issue. If a product needs to be returned, we will work with you to ensure a prompt and satisfactory resolution.